Frequently Asked Questions

How long does it take to process an order?
Orders are typically processed within 1–3 days. Delivery time begins after your order ships.

When will my order arrive?
Estimated delivery is 5–8 days within the United States and 7–14 days for international destinations after dispatch. These are estimates and may change due to carrier or customs delays.

Where do you ship?
We ship to the destinations available at checkout. Enter your address to see whether delivery is available.

How much does shipping cost?
Any shipping charge will be shown at checkout before you place your order.

Will I receive tracking information?
If tracking is available for your shipment, you’ll receive it with your shipping confirmation.

Can I change my shipping address after ordering?
Email support@betterhouse.shop as soon as possible with your order number and the correct address. We’ll check whether a change is still possible. Once an order has shipped, we may not be able to update it.

Will I need to pay import duties or taxes?
International orders may incur charges set by the destination country. If they aren’t collected at checkout, the carrier or customs authority may request payment from you before delivery.

Do furniture items require assembly?
Some do. Check the product description and specifications for assembly details before ordering.

What if my item arrives damaged or something is missing?
Email support@betterhouse.shop with your order number, a description of the issue, and photos if you have them. We’ll review it and help with the next step.

How do returns work?
Please review our Return & Refund Policy for eligibility and instructions. You can also email support@betterhouse.shop for help with an order.